Frequently Asked Questions

You can delete your account at any time through the "Account" section of the mobile app. Simply scroll to the bottom and tap the Delete Account option in red. Please note that once deleted, all your data including bookings, payment history, and forum posts will be immediately and permanently removed. This action cannot be undone.

All your personal information, booking history, payment records, and forum posts are immediately deleted from our system. We do not retain any data for 30 days or keep payment history after deletion. Your forum comments will remain visible as posted by "Anonymous User" to maintain conversation context for other users. For complete details, see our Privacy Policy.

If you delete your account while you have an active booking or pending payment, the booking will be automatically cancelled. However, no refund will be issued. We recommend cancelling bookings according to our cancellation policy before deleting your account.

All your bookings are available in the "My Bookings" section accessible from your Accounts page. You'll see two tabs: "Upcoming" for future sessions and "Past" for completed sessions. Each booking card displays the Google Meet link, therapist details, date, time, and session status.

Your Google Meet link is available in the booking details within "My Bookings". You'll also receive a calendar invite that you can add to Google Calendar. Simply click the Meet link at your scheduled time to join the session.

Yes! When you book a session, you'll receive a calendar invite via email. You can easily add this to Google Calendar or any calendar app that supports .ics files. The invite includes the session date, time, Google Meet link, and therapist details.

All your payment transactions are available in the "My Transaction" section under your Accounts page. This includes payments for individual bookings, subscription packages, refunds, and any other financial activity on your account.

We currently accept payments through Razorpay, which supports credit cards, debit cards, UPI, net banking, and various digital wallets popular in India.

Subscription packages allow you to pre-purchase multiple therapy sessions with a specific therapist at a discounted rate. These packages are tied to a specific therapist and product offering, and sessions can be booked as needed within the package validity period.

Your active subscription packages are visible on the Home page under "My Subscriptions". From there, you can view remaining sessions, expiry dates, and book new consultations directly from the package.

Subscription packages are non-refundable. However, if you cancel a booked session from your subscription package (24+ hours before the appointment), the session count will be credited back to your package and can be used for future bookings within the validity period.

Once a subscription package expires, any unused sessions cannot be booked or refunded. We recommend using all sessions before the expiry date shown in your subscription details.

No, subscription packages are specific to the therapist and product you purchased. If you wish to change therapists mid-subscription, you would need to purchase a new subscription. However, if the therapist terminates your services, you will receive a pro-rata refund for any unused sessions in your package.

Cancel 24+ hours before: Full refund to your original payment method

Cancel less than 24 hours before: No refund, session fully deducted

No-show (missed appointment): No refund, session fully deducted

Note: Platform fees and applicable GST (Goods and Services Tax) are non-refundable. When a refund is issued, only the base consultation fee will be refunded, and platform fees and GST will be deducted from the refund amount.

Cancel 24+ hours before: Session credited back (+1) to your subscription package

Cancel less than 24 hours before: No refund, session fully deducted from package

No-show: No refund, session fully deducted from package

Refunds for individual bookings are typically processed within 5-7 business days to your original payment method. The exact timing depends on your bank or payment provider.

No, platform fees and applicable GST (Goods and Services Tax) are non-refundable. When a refund is issued, only the base consultation fee will be refunded, and platform fees and GST will be deducted from the refund amount. This applies to all cancellations that qualify for refunds.

Anonymous consultations allow you to maintain your privacy during therapy sessions. Your therapist will NOT know your email address, phone number, or real name. However, basic information like age, gender, and your user handle will be shared for therapy purposes only.

During the booking process, you'll see an option to "Book Anonymously". Simply toggle this option ON before confirming your booking. The therapist will see your user handle instead of your real name.

No, anonymous consultations are priced the same as regular consultations. There is no additional fee for maintaining your privacy.

Posts and comments from mental health professionals (therapists, counselors, psychiatrists) will display a blue verified badge ✓ next to their name. This badge indicates that the professional has been verified by our team and holds valid credentials.

Posts and comments from verified professionals can be treated as reliable and coming from qualified experts. Regular user posts are shared experiences and should not be considered professional medical advice.

The InnerLift community is a supportive space where users can engage with others, share experiences, ask questions, and receive guidance. Verified mental health professionals actively participate in community discussions, providing expert insights and advice. You can identify professional contributions by the blue verified badge next to their name.

For any questions, concerns, or technical issues, please email us at support@clarivent.com. Our support team typically responds within 24-48 hours.