Frequently Asked Questions

Your earnings are displayed in the "My Business" section accessible from your Accounts page. You'll see a summary dashboard showing total earnings, pending payouts, and recent transactions for different time periods (daily, weekly, monthly, yearly).

Earnings are credited to your registered bank account every week (typically on Mondays). You'll receive a notification once the payout has been processed. This ensures regular cash flow while maintaining proper accounting.

For subscription packages, you receive earnings on a pro-rata basis after each completed session. If a user's subscription expires with unused sessions, the remaining amount for those unused sessions will be credited to you at the end of the subscription validity period.

All credit transactions and payout history are visible in the "My Transaction" section under your Accounts page. This includes session earnings, subscription payouts, and any adjustments or refunds. Each transaction shows the date, amount, session details, and payout status.

User cancels: No earning for that session

User no-show: You receive 100% of the session fee

You cancel the session: No earning, and user receives appropriate refund

The verification process includes several steps:

Step 1: Complete your profile (name, gender, date of birth, email verification)
Step 2: Upload your professional documents for verification
Step 3: Our team reviews your credentials (typically 2-5 business days)
Step 4: Once approved, you can set up your services and start accepting bookings

To join InnerLift as a mental health professional, you need relevant qualifications (e.g., M.Phil, PhD, MA in Psychology, Clinical Psychology, Counseling), valid license or certification, government-issued ID, and proof of degree and experience. You'll upload these documents during onboarding and our team will review them before approving your profile.

You can upload:

Identity Proof: Aadhaar card, passport
Professional Credentials: Professional license or registration certificate, degree certificate, additional certifications, relevant experience documents. Please ensure documents are clear, legible, and current.

Current Offer: 0% commission for the first year.
Standard Commission: 10% thereafter.
We review commission rates every 6 months and notify you at least 30 days before any changes.

No. Subscription packages require an associated individual session offering to be visible. Users often book a single session before committing to a package.

In your Services section, select a therapy category, define number of sessions, set discounted package price, and set validity period (e.g., 30/60/90 days).

Go to "My Availability", choose the Online channel, add your working hours for each day, set time slots, and save.

Add your clinic/office address under "My Addresses", then configure offline availability with that address in "My Availability".

Yes, you can maintain separate schedules for online and offline sessions. Users choose the format that suits them.

Yes. When a user books a session, the slot is blocked. You also receive a Google Calendar invite with session details.

Check the "My Bookings" section for upcoming, past, and cancelled sessions. Each entry includes user handle, session type, Meet link, and status.

You will see only the user's handle, age, and gender (if shared). Email and phone numbers are hidden. Payment and payouts remain the same.

No. Anonymous sessions pay the same as regular sessions. Only user-identifying details are withheld.

InnerLift does not record sessions. You're responsible for maintaining your professional notes securely according to your licensing guidelines.

If you cancel an individual session, the user receives a full refund. For subscription sessions, the session is credited back to the user.

Subscriptions are tied to you. If a user switches, their current package remains but cannot be transferred. If you terminate services, they receive pro-rata refunds.

Email support@clarivent.com for help with onboarding, technical issues, or account questions.